Effective date: October 7, 2026
This page summarizes how refunds work at BestAIVideo. It repeats the payment and credit rules in our Terms of Service in plain language and does not add to them. If this page and the Terms ever differ, the Terms apply.
You authorize the payment provider to charge the price, currency and taxes shown at checkout. Credits are a service entitlement, not a bank balance: they cannot be paid out, transferred or traded. Their expiry and return are governed by the rules shown in the service.
Except where law or the purchase terms require otherwise, completed purchases and consumed credits are non-refundable. Check the credit estimate on the confirmation screen before you submit a task, because changing a model, length, resolution, sound option or reference material can change the estimate.
If the system confirms that a task failed, it may put the reserved credits back automatically. Successful or completed work has no guaranteed adjustment, so use the estimate and the actual task result when you decide whether to try again.
Subscriptions renew for the disclosed interval unless you cancel before the next billing date. Cancelling renewal normally leaves paid access active until the current period ends and does not create a prorated refund.
A payment reversal or chargeback may lead to revocation of unused credits, subscription termination, account restriction and a review of the dispute. If you have a billing concern, please contact us first so we can look at it with you.
If you think a charge was made in error, email [email protected] from the address on your account and include:
We review each request and reply by email. Nothing in this page promises a particular outcome beyond what applicable law and your purchase terms require.